Video in your collaboration sessions is great, right?

Including high quality video in your conference calls and collaboration sessions is hugely valuable and can really help break down barriers by bringing all the contributors together visually when working on an issue or a task – after all, between 60 and 90 percent of human communication is nonverbal. Video conferencing is an ideal medium for innovative real-time brainstorming, making faster collective decisions and generally getting more done in less time, perfect for a world hell bent on productivity improvement.

However, why is it that quite often several minutes of any conference session between teams in different organisations are spent with challenging silences and confused participants? Instead of greetings, introductions and getting down to business, there’s often a scramble to find and forward complex dialling codes to missing participants who “can’t get in”. It’s frustrating, confusing, and a massive waste of valuable business time.

It can be hard to share problems when you don’t share a system.

Unfortunately, without a common video conferencing platform (particularly at room level), collaboration hits a bit of a barrier as different video conferencing systems use a variety of manufacturer specific protocols. So, if your potential customer’s boardroom system won’t speak to yours, you invariably find frustration leads everyone to concluding they should just go audio and the opportunity for a really great experience is lost!

It’s not just communicating with other companies that can pose a problem either, there is often no common platform within a single business – remote teams, external consultants or teams that have grown through acquisition might all be reasons why systems are not compatible. Interoperability is not a new problem, and in recent years great progress has been made with smoothing these communication issues at an individual level.

The final hurdle is room system collaboration, and it’s a problem worth solving.

Users want a simple way to connect video calls in these multi-vendor environments. They each want to use their own familiar platform to share screens and content, as well as just sharing ideas, but in order to collaborate with others, they need the technology to collaborate first.

At CAE we are committed to assisting our customers in achieving true collaboration and communication with their teams, suppliers and customers. We will be touching on possible solutions to multi-vendor interoperability in our forthcoming webinar (15th March 2018) – https://www.thisiscae.com/webinar-collaboration.

If you would like to learn more about bridging the gap between multi-vendor video conferencing platforms, and how to join up all the dots of your companies’ communications infrastructure then please contact us.

Tim Hiscox
Tim Hiscox
Tim.Hiscox@iamcae.com

Collaboration Architect
What do I do?
I am responsible for developing the Collaboration business of CAE. This requires me to work with our CTO and decide the strategic partners for the provision of solutions for our customers, ensure we have the right accreditations, partnerships and alliances to deliver the whole ecosystem requirements of any Collaboration platforms we sell and to evangelise the business benefits of collaboration to our selling community and customers.
3 words to describe me:
Enthusiastic, approachable, consultative
What does technology on point mean to me?
Technology on point means to me the way we can apply technology solutions for customers in exactly the way that most benefits their organisation whether that is to solve a particular issue or to release untapped potential.