Service Desk Analyst 

The CAE Service Desk Analyst will play an integral role within the team supporting CAE's internal and external customer base. As a Service Desk Analyst within CAE, your primary focus will be to provide 1st line support to CAE's customer base. Travel to customer sites may be required on an ad hoc basis. You will be central to the service desk operation with excellent technical skills combined with first class customer service.

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Network Consultant

The role of the Consultant is to provide expert design and deployment of technical solutions and services to CAE's customers.

Working with our presales and PMO teams, the consultant takes ownership of the delivery of technical solutions within our UK-wide client base.

This role will include extensive UK-wide travel to customer sites and some out of hours work as dictated by the requirements of assigned projects.

The role may include secondment onto customer sites for longer term contracts for BAU / support activities and project work.

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Solutions Architect - Data Centre

The Solutions Architect will provide field-based presales engagement on sales opportunities and bid proposals for a specific technology pillar.

They will be expected to engage with customers to understand their infrastructure along with their business operation model and will work with the customer in advising, architecting, planning and modelling future technology and operational designs that will transform their business.

They will own the technical designs and responses required for all selected bids or required proposals allocated to them.

They will be required to attend customer site to gather information, present designs and run workshops to better understand, inform and test customer requirements.

This is a customer facing role requiring flexibility to travel.

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NOC Analyst 

As NOC Analyst, your primary role within the NOC is to deliver a world class customer service and to support our customers through CAE’s Incident, Change, Event, and Service Fulfilment Management processes. This is a technical, hands on role where a commitment to personal development is a must.

You will be required to manage multiple workstreams simultaneously meaning clear communication, meticulous timekeeping, and time logging skills are required in addition to technical knowledge.

This role requires strong routing and switching skills, ideally with service provider technology experience. As a NOC Analyst you will also be exposed to, and required to troubleshoot on, a range of other technology areas focused primarily within Cisco and Palo Alto.

The role is core to our 24*7 NOC Operation to ensure continued service delivery to CAE’s customers and will have a working shift pattern of  4 days on 4 days off – a mixture of nights and days.

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Project Coordinator 

The CAE Project Management Office is a thriving and ever-growing environment catering presales engagements and projects for the delivery of Professional Services for IT Networks, Infrastructure and Systems.

You will own and coordinate the end to end process for PS presales and installation engagements, providing a service to the account management teams and our customers. The role involves planning and managing projects typically ranging from time and materials engagements of less than 5 days duration to small works projects typically up to between 5 - 20 days duration, this is to include scheduling.

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