The new WAN and SD-WAN solution has dramatically improved service uptime. Thanks to the improved bandwidth, the ambition of the central IT team is no longer curtailed by performance issues. This has enabled the business to press ahead with the rollout of the new ERP system.

Keeping up the pace

A new networking solution helps this rapidly expanding veterinary business to keep pace with its growth while upgrading IT across the group.

Our customer is a fast-growing veterinary business with more than 400 local veterinary surgeries across the UK. Its nationwide network includes 27 pioneering 24-hour centres and a state-of-the-art veterinary laboratory.

Enabling clinics to flourish by delivering IT support services

The business is built on a unique branch partnership model, where vets can become equity partners with the organisation in their own clinic. The ‘hub and spoke’ operating model enables smaller practices to access the very best specialists, diagnostics and treatments while offering local care. Administrative and back-office support is delivered from their support centre in Watford, freeing each clinic to focus on delivering exceptional care for pets and their owners.

Support includes IT and technical services, including networking and software. However, the existing WAN solution was not performing as well as central services would have liked. The expensive system suffered frequent downtime with a lack of adequate bandwidth hampering operations and limiting revenue generating activities.

So how did technology transform their ability to provide a better experience to both the patients and veterinarians?

Download our customer story

To read more on how we transformed this country-wide vets and clinics, download our full customer story below.