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THIS IS CAE

By believing in Culture First, we believe in the combined strength of our people, in every discipline, to manage the competing interests of everything outside our control and trust that it’s our approach that will deliver the best outcomes for the long term.

Our culture allows us to adapt and face any situation in the knowledge that by being authentic, our customers, partners and the wider community will see that delivering against our purpose is directly responsible for helping their success.

What makes us unique is the way in which we do things.

What defines the way we do things is our culture.

This is what makes us Culture First.

Project Management Office Co-ordinator Fixed Term Contract role - 12 Months

We are currently seeking a Project Co-ordinator to join our Project Management Office, to cover a professional due to go on Maternity leave.

In this role, you will be a key support co-ordinator in our dynamic and growing environment, focusing on presales engagements and projects for the delivery of Professional Services in IT Networks, Infrastructure, and Systems. You will manage the entire process for PS presales and installation engagements, serving our account management teams and customers. This includes planning and managing projects, which typically range from short-term engagements of less than 5 days to small projects lasting between 5 and 20 days, including scheduling.

Your responsibilities will involve becoming a primary customer contact, understanding their requirements, allocating suitable resources, and producing all necessary documentation. You will use a ticketing system to manage requests and communication, working within defined KPIs, OLAs, and SLAs. Ensuring adherence to internal quality and cost objectives, your work will be driven by a customer service mentality. Additionally, you will provide administrative support to project and programme managers on larger deployments, ensuring that appropriate project governance and controls are maintained.

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Senior Network Operations Centre Engineer

We are currently seeking a Senior Network Engineer to join our team. In this role, you will serve as a 3rd line resource within the NOC ( Network Operations Centre), responsible for providing technical direction, troubleshooting, and leadership to enhance the customer experience for both CAE's internal and external clients. This will be achieved by:

Support - The NOC Senior Engineer will play a key role in the Problem Management process whilst also being available as an escalation point for CAE’s Senior NOC team where required for technical and Major Incident escalation.

Managed Service Delivery – Identifying and implementing opportunities for Continual Service Improvement for key services through effective Problem Management and NOC best practise activities. Reviewing documentation and working with other teams to ensure customer satisfaction.

Training and Skills enablement -A focal point for development across the NOC, pushing new skills and services into the team while acting as mentor using personal development, pushing the team to deliver the strategic requirements of the business.

As a NOC Senior engineer within CAE you will work across the main technologies of our core strategic vendors. Travel to customer sites may be required on an ad hoc basis.

If you're ready to make a real impact in a dynamic, customer-focused environment, apply today and take your networking career to the next level with CAE!

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Infrastructure Technical Team Lead

We are seeking an Infrastructure Technical Team Lead. In this role, you will be responsible for overseeing the 2nd and 3rd line infrastructure support team within a managed services environment.

The team oversees the technical infrastructure both within CAE and externally for our customers, ensuring itis maintained, secure, and available to meet business needs. This role involves leading a team, managing transition into service, and collaborating with other departments to resolve issues and deliver new services.

You will work across a broad range of technologies, which include virtualisation (Hyper-V and VMWare), servers (both hardware and software) and be involved in supporting and deploying CAE’s back up and monitoring toolsets.

We are looking for someone with a keen interest and background in AI – this is a key to the development of our team and services.This is very much a player / manager role that will require you to use both your technical and leadership skills.

If you are passionate about networking and ready to take the next step in your career, we want to hear from you.

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Integrity

Being able to stand up for what we believe is right and not comprising our values in the face of adversity.

Supportive

Being there for each other in every possible way - whenever it is needed; professionally and personally. Taking pleasure in other people's success so that we reinforce what good looks like.

Collaborative

Understanding the impact of our actions so that we bring together thoughts and ideas; knowing that this approach leads to the best levels of engagement and gets the best results.

Agile

Being open to driving change based on a shared understanding of achieving an end goal and the potential to move at pace.

Accountable

Taking ownership and responsibility with a determination to succeed. Being willing to admit mistakes, not blame others, and always taking the time to think about how we improve.