Three Quick Wins of working with a Managed Services Provider

Choosing to outsource IT to a Managed Services Provider (MSP) is a big decision. Many organisations hesitate or resist change because they don’t know what outsourcing will look like for their business. There’s also a reluctance to move away from the traditional in-house IT model and a sense of loyalty to existing teams.

But transitioning to Managed Services can bring quick but long-lasting wins for companies of every kind, and their internal IT team. Our Head of Marketing, Louise Mahrra shares three quick wins on how CAE’s Managed Service customers are having more good days…

Win #1: More time to innovate

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Increasingly, companies want and need to be able to offer a mobile working experience to staff. This puts pressure on internal IT teams to set up users across multiple devices and deal with associated security issues. Lots of IT teams are flooded with support requests of a BAU (business as usual) nature when their time could be used better. Moving to Managed Services can solve this problem; the MSP can complete mundane and repetitive tasks more efficiently and your skilled internal IT team can focus on innovating instead of BAU activity. This gives your team better job satisfaction and makes them a really valuable resource to your business.

Another thing to consider is that usually your internal IT team has been chosen for a specific skill set. Outsourcing gives you access to a wider team which can cover all areas of IT expertise. Plus, an MSP has experience working with other companies and has created a list of “lessons learnt” and lets them provide better service to you. What does all this mean? Your internal IT resource can focus their skills and time on critical systems within the company to provide a better service to your customers and clients.

Win #2: A more secure IT environment

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Data hacks and leaks are big news and securing your network has never been more important, particularly in the age of GDPR. Failing to comply with GDPR can lead to serious fines which are damaging financially and cyber attacks never go unnoticed in terms of reputation. Protecting customer data creates greater trust between companies and customers.

With the leading technology companies proposing different secure solutions, choosing the ‘best’ one can be problematic. Using Managed Services for your IT security takes away this burden. The security of your IT environment is their number one priority. You can relax knowing endpoints, infrastructure and identity are being monitored 24x7; the ability to proactively leverage more upgrades gives you access to more security capabilities with your network.

Could your organisation recover from a security breach without any damaging consequences? If the answer is no, then why take the risk?

Win #3: Cost savings, better budgeting

Reduce-Costs-Icon-bordered-v2One of the major wins of outsourcing, particularly for CFOs and budget holders, is cost savings.

Managed Service offerings are usually priced per user, server or device per month. This is great for IT budget holders who can accurately predict the spending for the year, without any hidden costs. This pricing model is particularly beneficial because it is flexible and can easily adapt to changes in headcount.

Your internal resource is still important though, as they can work with the MSP to ensure that wider business goals are being achieved while using their specific expert skills to innovate their IT estates.

The final word

Making the switch to Managed Services doesn’t have to be scary. Remember, IT outsourcing looks different for every company, and you don’t have to outsource everything. Thinking of it as a kind of IT ‘pick and mix’ can help you break down which areas you’d benefit from outsourcing, and which you could comfortably keep in-house. If there is an area of IT which is taking up most of your internal team’s time, without benefiting the business short of enabling BAU activity, why not consider outsourcing that specific requirement?  

CAE’s 24x7 Managed Services department is 100% UK based with a 3-Star SDI accreditation – so you know you are in safe, trusted and experienced hands. CAE’s fully Managed Services provide unlimited and all-inclusive support, maintenance and management of your IT infrastructure, for one fixed monthly price.

In today’s always-on, 24x7 business world, ensure your systems are monitored, supported & protected. Speak to the CAE team today.

Find out more about our Managed Services