We are proud to announce that CAE are officially 4-star certified by the Service Desk Institute (SDI), for our IT Service Management operations.
This prestigious recognition is a significant milestone in our continuous journey toward service excellence. 
The SDI certification is globally respected and specifically designed to assess and certify the quality and maturity of service desk operations. Achieving a 4-star rating places us among a select group of organisations that are delivering high-performing, customer-focused, and process-driven service desk capabilities.
Since 2019, CAE has been working closely with the SDI, leveraging their internationally recognised framework to benchmark and enhance our service management performance. Over the past few years, our teams have committed themselves to continuous improvement, innovation, and putting customer experience at the heart of everything we do. This certification reflects that dedication.
The SDI’s assessment process is comprehensive and rigorous, covering a wide range of criteria including leadership, strategy, resources, tools, performance metrics, and — most importantly — customer satisfaction. Our 4-star certification confirms that CAE consistently operates at a high level of quality and delivers measurable value to our customers, partners, and stakeholders.
This impressive award has only been possible due to our incredible team, who through their passion, professionalism, and relentless pursuit of excellence are what sets CAE apart. This certification is not just a badge (or trophy) — it's a reflection of the people behind the scenes who go above and beyond every day to deliver outstanding IT service experiences.
We’d also like to extend our thanks to our customers and partners for their trust and collaboration. Your feedback and partnership have played a crucial role in shaping the service excellence we strive for and will continue to build upon.
As we look ahead, this 4-star certification serves as both a recognition of where we are and a motivator for where we’re going. We aim to continually raise the bar, evolve with the changing needs of our customers, and continue to develop a service desk that’s not just efficient and effective — but exceptional.
📍 What’s next? We remain committed to investing in our people, processes, and technology to further enhance the value we bring to the organisations we serve. This certification is just one of many steps on our journey to even greater impact and innovation.
If you’d like to learn more about what CAE can do for your organisation or how we deliver excellence in IT Service Management, we’d love to connect.
