The IT landscape is ever-evolving but the challenges IT leaders face today are very different then those faced a few years ago. The days of packed out server rooms are diminishing and now hold far less hardware as the migration to the cloud continues.
As organisations move to the cloud, the structure of your internal IT team needs to adapt and change. Managed Services Providers and Technology companies that offer Managed Services solutions are increasingly being used to supplement in-house teams and by aligning the team to
Organisations may look to keep service-desk teams in-house but outsource the more specialised role of security to a MSP, or to outsource their monitoring to a 24/7 365 days provider.
No two businesses are the same, and a MSP might not be the right fit but for the majority it is. Partnering with a provider to compliment your monitoring solution is forward thinking for modern businesses, especially those that see the value in scalability and capacity.
Recent global crises have impacted businesses through managing hybrid working, ensuring effective customer service and crossover of skills. All of which are being sought after through partnering with a reliable and trustworthy partner as the long-term solution.
Cost - The cost of maintaining a 24/7/365 service is high. Complimenting your in-house team provides a lower cost alternative to maintaining a minimum team of eight to run a 24/7 team.
At CAE we offer monitoring solutions right through to a full Managed Services platform. Our proactive and modular approach to complete infrastructure support is full of answers not questions. We can deliver everything you need to keep having more good days, a real purple patch for your IT.
About the author: Stuart Wiffen joined CAE in February 2022 as our NOC Manager. Stuart has worked in technology for over twenty years managing a wide range of technical teams.. His in depth industry knowledge and experience have been fundamental in striving the NOC team at CAE forward whilst maintaining our exceptional customer service.