NOC Engineer (Service Desk)

The NOC Engineer provides 1st line support to CAE’s customer base 24×7. Central to the service desk operation, excellent technical skills should be combined with first class customer services.

Key Responsibilities:

  • Provide 1st line support within CAE’s Service Desk function including:
  • Provide first class customer service to all stakeholders
  • Provide 1st line IT support as required:
  • Call Ownership – Ticket Creation, Update, Closure
  • Troubleshooting, diagnosis and resolution of IT problems (could include being dispatched to a customer site)
  • Monitoring of customer networks/estates via Sciencelogic
  • Liaison with internal and external stakeholders
  • Liaison with 3rd party suppliers
  • Update documentation
  • Call escalation

Qualifications / Skills:

  • Exemplary Communication Skills
  • In depth knowledge of HarmonyERP Incident Management System.
  • Experience working with both public sector and finance based customers.]
  • Experience with ScienceLogic monitoring platform.
  • Experience working 24×7 shifts.
  • Proactive and responsive nature
  • Desire to deliver first class customer service
  • Awareness of Systems and Networking architectures
  • Willing to follow, improve and devise processes and procedures
  • Awareness of Health and Safety in the Work Place

Desired

  • Cisco CCNA
  • Previous experience of working on an IT Service Desk
  • Previous experience of working for a Managed Service Provider

Career Application Form

Upload your CV:

CAE Recruitment
CAE Recruitment
jobs@thisiscae.com