Senior NOC Engineer

Job Summary:

Your primary role on the Network Operations Centre team is to support CAE customers with Incident, change and fault management as a 2nd/3rd line resource. It requires someone who is able to take an incident or service request from start to finish.

 This role requires strong skills across routing, switching, datacentre and security. With a good understanding of, wireless and collaboration to supplement this. Ideally we need a candidate who has multi vendor skills such as, Cisco, Palo-Alto, Huawei and Meraki.

This role would suit a person with experience of working within a network operations centre or someone who would like to challenge themselves within a fast paced and dynamic environment.

You will have excellent communication skills, both written and verbal.

Experience of working within an MSP or reseller will be valuable, but not essential if you are looking for a challenge.

Main Duties and Responsibilities:

The main duties and responsibilities of the role shall include:

  • Supporting Customers

  • Responding to support incidents raised via web portal, email or the phone.

  • Updating tickets in an organised an efficient manner

  • Working within defined service level agreements (SLA) for different customers to ensure SLAs are met within thresholds.

  • Documentation of customer systems where required.

  • Technical Responsibilities

  • Commitment to improve professional and technical knowledge

  • Development of Internal systems and process to improve the support operations.

  • Undertake personal accreditations as required by the company as part of an agreed training plan.

  • Possible participation in an on call rota for escalation from service desk / NOC.

  • Potential for being a Managed Service Technical Team Leader, responsible for owning a managed service customer technically to ensure a holistic view and search for CSI opportunities throughout.

Qualifications / Knowledge:

 Essential technical knowledge and skills to include:

  • Cisco Routers and Switching configuration and troubleshooting – Minimum CCNP Certification.

  • Administration of Cisco ISE

  • Hands-on Palo Alto experience

  • Hands-on Huawei experience

  • Cisco Security configuration and troubleshooting, including, strong knowledge of Cisco Firepower.

Desirable/Awareness of:

  • Cisco Wireless configuration and troubleshooting – Desired minimum CCNA Wireless or suitable industry experience

  • Cisco Collaboration configuration and troubleshooting – Desired minimum CCNA Voice or suitable industry experience

  • ITIL process experience

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CAE Recruitment
CAE Recruitment