Presales Co-ordinator

We are recruiting for a Presales Co-ordinator . ​The Presales Co-ordinator will coordinate operational administration for the Presales team of consultants and engineers and provide full support to the Presales Manager.

This will include ticket analysis of new requests for Presales support from all areas of the business, allocation of presales, updating systems and working with Sales to clarify required information, monitoring quality of tickets and providing management reporting of departmental performance.

The Presales Co-ordinator will support the Presales Manager in ad-hoc requests, establishing ongoing duties and responsibilities or on a project basis. Using a variety of systems, you will manage requests and communication whilst working within defined KPIs, OLAs and SLAs whist ensuring a high level of service and quality.

  • To support the Presales Manager to include:
    • Approval of weekly timesheets
    • Data inputting and analysis for reporting purposes
    • Production of monthly utilisation and activity reports per resource
    • Production of documentation such as processes, procedures and user guides
    • Assessment of new ticket enquiries and providing a quality gateway with Sales
    • Allocation of Presales resources
    • Induction of team New Starters on Presales policies, processes and procedures
    • Coordination and scheduling of team PDRs and quarterly 121s
    • Organisation of all team events
    • All other general admin tasks requested
  • To provide administration support to Presales Team to include:
    • Assistance with completion, including chasing, of weekly timesheets
    • Timely approval of holiday / absence requests in HR system (SelectHR)& Services Operations System (Autotask)
    • Coordination of training courses and exams
    • Management of Training Plans and scheduling training
    • Updating team skills matrix on a quarterly basis
    • Updating team CV profiles on a quarterly basis
    • To act as point of contact for Presales team for all administrative tasks on a day-to-day basis

Knowledge & Experience

Required

  • Have a good command of all MS Office applications
  • This role would suit a person with experience working in a team within a fast-moving office environment within a process driven administrative role, where cross-departmental collaboration has been central to the work.
  • Exceptional communication skills, both written and verbal
  • Ability to be flexible and adaptable; able to work in ambiguous situations
  • Ability to clearly articulate messages to a variety of audiences
  • Must be a team player and able to work collaboratively with and through others

Desired

  • Basic understanding of IT technology
  • Previous scheduling or project coordination/support experience
  • Previous experience within an IT services environment
  • Previous experience working with ticketing/HR/finance systems
  • Diary Management

Qualifications & Training

  • GCSEs or equivalent in Maths and English
CAE Recruitment
CAE Recruitment
jobs@thisiscae.com