Infrastructure Engineer

The Role

The CAE Infrastructure engineer provides 2nd & 3rd line Infrastructure support to CAE’s internal and external customer base whilst also being available as an escalation point for CAE’s Service Desk where required. As an Infrastructure Engineer within CAE, you will work across a broad range of technologies; which include virtualisation, servers (both Hardware and Software) and be involved in supporting and deploying CAE’s back up and monitoring toolsets. Travel to customer sites may be required on an ad hoc basis.

What you will be doing?

  • Following best practice for Ticket Management as outlined in CAE’s Standard Operating Procedure (SOP);
  • Troubleshooting, diagnosis and resolution of IT issues both hardware and software;
  • Proactively monitor IT systems and take preventative measures to reduce system downtime – LogicMonitor;
  • Building, maintaining and supporting internal and external virtual environments (VMWare, Hyper-V);
  • Support and administration of Microsoft core products including Windows Server, O365 & Azure;
  • Point of Escalation for Service Desk resources;
  • Ability to communicate at all levels within the business in both written and verbal form;
  • Liaison with 3rd party suppliers / vendors;
  • Creating/Updating documentation and Knowledgebase;
  • Working closely with the Senior Infrastructure team on escalations and projects / transitions;
  • Identifying, developing and implementing opportunities for continual service improvement;
  • Participation in the technical on-call rota

The above list is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope of the post.

What is needed?

Required

  • Strong working experience supporting Microsoft Server OS including AD & Group Policy
  • Microsoft Exchange Administration/Support including Office365 Hybrid configurations
  • Office365 Administration/Support including Exchange/Teams/SharePoint
  • Previous Experience using an ITSM Platform e.g Autotask, Service-Now
  • Microsoft MCSA or MCP

Desired

  • Exposure to Microsoft Azure or AWS
  • Virtualisation technologies (Hyper-V, VMware)
  • Citrix – Virtual Desktop/Apps, Netscaler
  • Office 365 Identity Management, Security & Compliance
  • Experience with SaaS monitoring solutions (LogicMonitor, ScienceLogic, Solarwinds)
  • VMware VCP
  • ITIL Foundation

The Company

This is CAE – Our goal is to be recognised as the most trusted and valued IT infrastructure solutions provider, and be chosen by our customers, partners and everyone in the CAE family, because of our unique understanding, total commitment and positive engagement.

We get recognised in a number of different ways:

  • As a Sunday Times Top 100 Best Places to Work
  • With a Glassdoor score of 4.1
  • Having ISO9001 and 27001 certifications
  • With multiple awards from manufacturers including Cisco and Palo Alto
  • As part of the Sunday Times International Track 200 for fast growing exports
  • Being 3 star accredited with the Service Desk Institute
  • Within our industry with shortlists and wins from CRN and Comms dealer magazines
  • and every time we get an order from one of customers – recognising that we are their partner of choice whether they are in the Commercial, Public or not for profit sectors

It is our approach that sets us apart and our people that make us different #thisishowwedoit

What is next?

If successful, one of our dedicated recruitment team members will be in touch with you for a screening call. Please note, we will always endeavour to acknowledge every application we receive, however, due to the high volume of applications, we are unable to reply to every individual with specific feedback.

Benefits:

  • Bupa Cash Plan
  • Investors in Personal Development
  • Pension Scheme
  • Death in Service
  • Staff Referral Scheme
  • Private Medical Insurance
  • Tech Scheme
  • Will writing
  • Additional benefits: Shopping discounts, Length of service awards, BUPA anytime Healthline, Tastecard, Flu Vaccination Vouchers, Employee Recognition, Annual leave entitlements, Cycle to Work Scheme, Fresh Fruit

CAE Technology Services are an equal opportunities employer. We are committed to eliminating discrimination and encouraging diversity across our workforce. We aim to provide a fair and consistent job application process and to not discriminate on grounds of gender, marital status, sexual orientation, race, ethnic origin or disablement.