Desktop Support Engineer

​​To provide onsite desktop support to a key customer in the CAE portfolio. The role will cover all aspects of hardware and software support on a 1st / 2nd line basis, supporting the End Users at one of our customers London Offices with day to day administrative tasks.

Main Duties and Responsibilities:

  • Provide Desktop Support as required:
    • Call Ownership – Ticket Creation, Update, Closure
    • Troubleshooting, diagnosis and resolution of IT problems
  • Install, upgrade and support Windows 10
  • Install, upgrade and support printers, computer hardware and any other authorised peripheral equipment
  • Perform general preventative maintenance tasks on computers, laptops, printers and any other authorised peripheral equipment
  • Liaising with 3rd party providers to support hardware issues
  • Investigating & fault finding software issues
  • Asset management
  • Software installation
  • Diagnose and communicate complex technical issues escalating to third line support where necessary


  • Minimum 2 years’ service desk experience or 1 year desk side
  • Microsoft desktop products
  • Active Directory (account creation/password resets)
  • Office365


  • MCSA (or other Microsoft certifications), Computer Maintenance A+, ITIL Certification
  • ITIL


  • Experience supporting Windows 7 / 10.
  • Experience setting up new workstations, laptops and tablets.
  • Active Directory experience e.g. adding users, password resets.
  • Understanding of MS Office 365 support and administration.
  • Experience of MS One Drive configuration and permissions.
  • Experience setting up network printers.
  • Strong competence in issue diagnosis and problem solving.


  • Must have analytical skills and be able to solve technical problems across different platforms.
  • Experience with AD
  • Experience with Office365 administration
  • Experience of using IT ticketing software
  • Experienced working towards agreed SLAs (e.g. call conversion and issue resolution)
  • Must be a team player and be able to demonstrate excellent interpersonal skills.
  • Must be able to demonstrate effective communication skills, both written and verbal.

2 years fixed term contract on customer site.​

CAE Recruitment
CAE Recruitment